If you receive a spam message, or a message that doesn’t need a reply, and don’t respond, we don’t include it in your response time. Your average response rate is calculated by measuring the average time from when you receive a message to when you respond to that message. This response time gives shoppers an idea of when they can expect to hear back from you. On listing pages, Etsy shoppers can see how quickly sellers usually respond to messages. What is the response time shown on my listing pages? To permanently delete a message, go into Trash and select it. The message will be moved to the Trash, but will not be permanently deleted. To move a message to the Trash, select it and choose Trash. To report a message as spam, select it and choose Mark as Spam. īoth temporary and weekly auto replies are only sent in response to the first message a shopper sends you, and count as a reply towards your Star Seller messaging score. In order to set weekly auto-replies, your available hours must be at least 8 hours long on the days you choose, and you need to select at least 4 days a week. You can select the days and times you’re available through the week to respond to messages, and any messages you’re sent outside of that availability will receive an auto-reply in response. Weekly auto-replies : This option lets you set up an auto-reply schedule that repeats every week.If you need to set an auto-reply for longer than 5 days in a row, consider putting your shop on Vacation Mode. Auto-replies are sent in response to messages you receive over the duration of time you select, from an hour to a maximum of five days. Temporary auto-replies : This option is for when you’ll be away from your shop for a set period of time.There are two different types of auto-replies you can set for your shop: Using auto-replies and saved replies can be useful for saving time when responding to buyers, and can help make your shop’s communication more efficient. Using saved replies gives you a library of responses you can use to answer frequently asked questions from buyers without having to retype them, such as replying to questions about shipping times, or asking buyers for a post-purchase review. This can be helpful for when you’re away from your shop and can’t reply to messages immediately. When auto replies are enabled, your shop will automatically respond to a buyer’s message with a pre-written response of your choosing. How to use auto-replies and saved replies The files can be up to 10,000 x 10,000 pixels or 100MB. You can send up to 3 files of these types. Choose the file or files you want to attach.When you're writing a message, select the Upload image button in the text box.Select the Message button on that order.Find the order you want to contact a buyer about.In Shop Manager, go to Orders & Shipping. If you need to contact a buyer about an order, you can send a message to them: When you reply to a message, you can use saved replies and attach files. From Messages, select a message thread with a buyer.How do messages from my Pattern site work?.What is the response time shown on my listing pages?.How to use auto-replies and saved replies.
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